Protecting your Personal Details on our Website
Last updated: 09/12/2010
When we first obtain Personal Data from you, or when you order a new product from us, we will give you the opportunity to tell us whether you do, or do not, want to receive information from us about other products. You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by e-mailing us at the address given in Clause 7 below.
‘Personal Information’ means any Personal Data that we may hold about you from time to time;
‘PersonalNOVEL’ and ‘we/us/our’ mean Jan-Christoph Goetze trading as PersonalNOVEL, of 90 Long Acre, Covent Garden, London WC2E 9RZ;
‘Product’ means a product displayed for sale on the Website;
'United Kingdom' means England, Wales, Scotland, Northern Ireland and the Channel Islands;
'Website' means the website located at www.personalnovel.co.uk or any subsequent URL which may replace it or sit alongside it;
'Working Day' means Monday to Friday (excluding public holidays in England);
'you/Buyer/User' means a user of the Website.
1. Collecting Information
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a Product from us, in which case this may include your contact details, date of birth, how you will pay for the Product, and your bank or payment card details, as well as any further information that you may provide to enable us to personalise the Product in the way requested by you;
1.2 From you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about how you use our services;
1.3. From documents that are available to the public, such as the electoral register.
2. Using Your Personal Information
2.1. Personal Data about our customers are an important part of our business; however, we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify Products which you might be interested in from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you.
2.1.3. To help us to administer your account and to contact you about improved Products we have provided before, do provide now or will or may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5. To allow us to contact you in any way (including mail, e-mail, telephone, visit, text or multimedia messages) about products offered by us, unless you have previously asked us not to do so.
2.1.6. To allow us to contact you in any way (including mail, e-mail, telephone, visit, text or multimedia messages) about our special offers to existing customers.
2.1.7. To enable us to send you our Newsletter. If you do not wish to receive this benefit, please contact our Data Protection Manager at the address given in Clause 7 below.
2.1.8. We may monitor and record communications with you (including phone conversations and e-mails) for quality assurance and compliance.
2.2. The use of certain services on our Website, such as newsletters, requires prior registration and involves more substantial processing of personal data, such as longer-term storage of e-mail addresses and names. We only use such data insofar as they have been sent to us by you in person and you have given us your prior consent for this use.
2.4. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.4.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us,about our customers, will be one of the transferred assets.
2.4.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3.2. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.3. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4. The Internet
4.1. If you communicate with us using the Internet, we may occasionally e-mail you about our products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by e-mail. You can also always send us an e-mail (at the address set out below) at any time if you change your mind.
4.2. Please remember that communications over the Internet, such as e-mails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
4.3. We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use the Website so that we can develop and improve the design, layout and function of our sites. A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
5. Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.3. We exclude all liability for loss that you may incur when using these third party websites.
7. Further Information
7.4. If you would like access to the Personal Data that we hold about you, you can do this by e-mailing us at firstname.lastname@example.org or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete or correct these promptly. Please e-mail us at email@example.com or write to us at the address above to update your Personal Data.